Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to say hello? This page is the quickest way to reach the team behind Social Casinos. We read every message that comes in, even if it takes us a little while to work through them all.
How to reach us
The best way to contact us is by email at [email protected]. Whether you're asking about a specific casino review, flagging an issue with a bonus offer we've listed, or requesting a correction, send us the details and we'll look into it. We try to reply to every message within a reasonable timeframe, though volumes vary so please be patient if a response takes a few days during busy periods.
What we can and can't help with
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That distinction matters for what we can actually do when you get in touch. Here's a quick guide to where we can help directly, and where you'll get a faster answer elsewhere:
- Review accuracy and content queries: we can look into anything that seems out of date, incorrect, or unclear on hydrairc.com — this includes bonus terms, ratings or details in our casino write-ups.
- General feedback and suggestions: if there's a Canadian casino you think we should be covering, or a topic you'd like us to write about, we're happy to hear it.
- Account, deposit or withdrawal issues: these need to go directly to the casino's own support team, since we don't hold player accounts or process payments ourselves.
- Complaints about a specific casino's conduct: contact the casino first, and if unresolved, the licensing authority listed in that casino's terms is the appropriate next step.
Reporting an issue with a listed casino
If you've played at one of the brands we feature and had a problem — a delayed payout, a confusing bonus term, or something that didn't match our review — we genuinely want to know. Reader reports are one of the ways we keep our rankings honest and our write-ups current. When you email us, include the casino name, roughly when the issue happened, and what you were trying to do. We can't intervene in individual disputes, but this kind of feedback directly shapes how we review and rank sites going forward.
Before you get in touch, you might find your answer already
A lot of common questions are already covered elsewhere on the site. If you're wondering how we put our rankings together or who's behind Social Casinos, that's explained on our About Us page. For anything to do with setting healthy limits or getting support around gambling habits, our Responsible Gambling page has practical guidance. And if you want the full detail on how the site itself operates, our Terms and Conditions page covers that ground.
A note on what we don't do
Social Casinos doesn't process deposits, withdrawals or bonus claims, and we don't have access to any individual's casino account. We also don't act as an intermediary in disputes between players and operators. What we do is research and compare Canadian online casinos, so the most useful thing you can send us is feedback that helps other players make better decisions — not account-specific requests that only the casino itself can resolve.
Media and partnership enquiries
If you represent a casino brand, an affiliate network, or a media outlet and want to discuss a partnership, correction request, or data enquiry, use the same email address above and mention the nature of your enquiry in the subject line so it reaches the right person faster.